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Delivery Information

The below delivery information is not applicable to trade or corporate orders. Delivery charges for trade and corporate orders are applied manually after the order is placed.

Standard Freight Parcel Charges

Metropolitan Auckland (overnight per address for orders received by 12pm*) $7.50
Rest of North Island (overnight per address for orders received by 12pm**) $12.50
South Island & Gt Barrier Island (economy 3-5 days**) $17.50
* Please contact us for a quote if you are in Auckland and  would like same day delivery.
 
**An extra 2-3 working days should be allowed for Rural Delivery addresses and in the month of December leading up to the busy Christmas period.

Chilled Parcel Freight Charges

Metropolitan Auckland (overnight per address for orders received by 12pm*) $13.00
Rest of North Island (overnight per address for orders received by 12pm**) $18.00
South Island & Gt Barrier Island (overnight per address**) $31.50
* Please contact us for a quote if you are in Auckland and would like same day delivery.
**Please note: We are unable to send chilled orders to Rural Delivery addresses, PO Boxes or Private Bags.
 

Gift Voucher Courier Charge

It is essential to courier our gift vouchers to ensure that they reach the recipient safely.  Courier charges are as follows:

Metropolitan Auckland (overnight per address for orders received by 12pm*) $4.50
Rest of New Zealand (Trackpak - overnight per address for orders received by 12pm**)  $6.00
* Please contact us for a quote if you are in Auckland and would like same day delivery.  
**An extra 2-3 working days should be allowed for Rural Delivery addresses and during the month of December with the busy Christmas period.
 
 

Service Promise

Standard Parcel Freight Conditions

Sabato will make every effort to get your order to you in perfect condition.

We are unable to dispatch to PO Boxes or Private Bags.

Delivery timeframe will depend on how and when you order. Normally orders are dispatched the next working day if orders are received after 12pm. For North Island customers, this means you should receive your parcel within 2-4 working days*. For South Island customers, this means you should receive your parcel within 3-5 working days*. If you have not received your delivery within these time frames please contact us.

Please note, a signature is required upon delivery of your parcel. Please specify in the comments section when you check out if you would like the parcel to be delivered without a signature.

*An extra 2-3 working days should be a allowed for a Rural Delivery address and during the month of December with the busy Christmas period.

Chilled Parcel Freight Conditions

Sabato will make every effort to get your order to you in perfect condition. Your cheese order will be packed in a polystyrene box with chilled ice packs and stored in a refrigerator until collected by the courier. When received the chilled items should be placed in a refrigerator immediately.

We are unable dispatch chilled orders to Rural Delivery addresses, PO Boxes or Private Bags.

Our standard chilled delivery service is overnight for orders received before 12pm. We are able ship to Auckland CBD addresses using a one hour courier service if required, please contact us for details.

You must be home to receive a chilled delivery and a signature is required. If this is not possible, please provide a business address or instructions for where to leave the parcel. If you choose to have the parcel delivered without signature Sabato holds no responsibility if the product deteriorates in condition.

Product Availability

From time to time there are heavy demands on particular products. As we deal mainly with small artisan suppliers and some of our range is seasonal, it is not always possible to replenish our supplies immediately. We recommend you order early to avoid disappointment and apologise if the product you seek is sold out.

Quality Commitment

Your satisfaction is very important to us. If you have any queries about a product, please contact us. If a product you have ordered is not available, we will contact you prior to dispatching the order. If, for some reason, there is a fault with a product we will replace it at our own cost.

Sizes

Due to the limitation of space the photographs on this website are not to scale. Sizes are generally indicated by weight in the description.