Shipping & Pick-up Information

The below shipping information is not applicable to trade or corporate orders. Shipping charges for trade and corporate orders are applied manually after the order is placed.


PICK-UP
You are welcome to collect your online order from our Mount Eden, Auckland retail store. Please select the ‘pick-up in store’ option when placing your order.

We will contact you to advise you that your order is ready for collection.


STANDARD FREIGHT PARCEL CHARGES

FREE NATIONWIDE SHIPPING ON ORDERS OVER $250.00 (delivered to one address).

METROPOLITAN AUCKLAND
(overnight per address for orders received by 12pm*)

$7.50

REST OF NORTH ISLAND
(overnight per address for orders received by 12pm**)

$12.50

SOUTH ISLAND & GREAT BARRIER ISLAND
(economy 3-5 working days**)

$17.50

 * Same day shipping is available in Auckland. Please contact us for pricing, availability and to arrange same-day Auckland shipping.

**An extra 2-3 working days should be allowed for Rural Delivery addresses and in the month of December leading up to the busy Christmas period.

Please note:

  • we are unable to deliver to PO Boxes or Private Bags.
  • a signature is required upon delivery of your parcel. Please specify in the comments section when you check out if you would like the parcel to be delivered non-signature and left at your address.


CHILLED FREIGHT CHARGES

FREE NATIONWIDE SHIPPING ON ORDERS OVER $250.00 (delivered to one address).

METROPOLITAN AUCKLAND
(overnight per address for orders received by 12pm*)

$12.50

REST OF NORTH ISLAND
(overnight per address for orders received by 12pm**)

$17.50

SOUTH ISLAND
(overnight per address**)

$31.50

* Same-day shipping is available in Auckland. Please contact us for pricing, availability and to arrange same-day Auckland shipping.

**Please note: We are unable to send chilled orders to Rural Delivery addresses, PO Boxes or Private Bags.


GIFT VOUCHER FREIGHT CHARGES

We have two types of gift voucher available: e-gift vouchers and physical gift vouchers.

e-gift vouchers are available to purchase online, are emailed to your recipient immediately and can be redeemed online only. No delivery charge is applicable for e-gift vouchers.

Physical gift vouchers are available to purchase online and instore and can be redeemed instore or over the phone. Please note that vouchers redeemed for telephone orders must be sent back to Sabato prior to processing the recipient’s order.

It is essential to courier our physical gift vouchers to ensure that they reach the recipient safely. Courier charges are as follows:

NATIONWIDE
(overnight per address for orders received by 12pm*)      

$5.00

 **An extra 2-3 working days should be allowed for Rural Delivery addresses and in the month of December leading up to the busy Christmas period.

Service Promise

STANDARD FREIGHT

Sabato will make every effort to get your order to you in perfect condition.

Shipping timeframes depend on when your order is placed and the volume of orders we receive. Normally orders are dispatched the next working day, if received after 12pm. For North Island customers, this means you should receive your parcel within 2-3 working days**. For South Island customers, this means you should receive your parcel within 3-5 working days**. If you have not received your delivery within these time frames please contact us.

**An extra 2-3 working days should be allowed for Rural Delivery addresses and in the month of December leading up to the busy Christmas period.


CHILLED FREIGHT

Sabato will make every effort to get your order to you in perfect condition. Your cheese order will be packed in a chill box with ice packs and stored in a refrigerator until collected by the courier. When received the chilled items should be placed in a refrigerator immediately.

We are able to dispatch chilled orders same day to Auckland CBD addresses using a Pace Courier. Please contact us for pricing, availability and to arrange same-day chilled Auckland delivery.

We are unable to ship chilled orders to Rural Delivery addresses, PO Boxes or Private Bags.

Our chilled delivery service is overnight for orders received before 12pm.  We do not dispatch chilled orders on a Friday as courier delivery on a Saturday can be unreliable and the chilled items may spoil if not delivered. Consequently, orders received after 12pm on a Thursday will be dispatched the following Monday.

You must be home to receive a chilled delivery as a signature is required. If this is not possible, please provide a business address or instructions for where to leave the parcel. If you choose to have the parcel delivered without signature Sabato holds no responsibility if the product deteriorates in condition.

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