Refund policy
Your satisfaction is very important to us. If you have any queries about your order or a particular product, please contact us.
ORDER CANCELLATION AND NON-DELIVERY
Orders may be cancelled up to the point of dispatch, providing they have not yet left Sabato. In this instance a full refund will be provided via the original method of payment.
Once an order has been dispatched by Sabato it cannot be cancelled.
Please ensure you supply the correct delivery address when placing your order. Sabato takes no responsibility for orders delivered to the wrong address, due to incorrect delivery information being provided by the customer. We MAY be able to redirect or retrieve a parcel in some instances, in which case a re-delivery fee will apply.
In the event that an order cannot be delivered and it is returned to us (due to an incorrect address being provided or our courier being unable to locate or leave the items at the delivery address) we will contact you to arrange re-delivery. A re-delivery fee will apply.
DAMAGES AND ISSUES
Sabato makes every effort to pack and get your order to you in perfect condition. Please inspect your order upon arrival and contact us immediately if you are unsatisfied with it in any way.
In the unlikely event that your order is damaged in transit we will happily replace or refund the affected items at our discretion. We may require additional information and/or photos from you to process this.
Damaged goods must be notified within 7 days of receipt of your order to receive a refund or exchange.
Should you receive an incorrect item/s please contact us so we can rectify the issue.
Should a product prove defective we will happily replace or refund the affected item/s at our discretion. We may require additional information and/or photos from you in order fulfil our food safety and quality assurance processes and to process a replacement or refund.
Any refunds will be processed via the original method of payment. Please note that refunds to a credit card may take a few working days to appear on your credit card statement once processed.
RETURNS
Items to be returned or exchanged must be in their original condition, sealed and with any labels or tags intact. Returns for ‘change of mind’ purchases are accepted at our sole discretion.
Unfortunately, our food safety plan does not allow perishable items such as cheese or meat to be returned. We regret that we are also unable to accept returns on gift cards.
Please contact us on (09) 630 8751 or 0800 SABATO or at info@sabato.co.nz if you have questions or concerns about a specific item you would like to return or exchange.
REFUNDS
Once approved, all refunds will be processed via the original method of payment. Please note that refunds to a credit card may take a few working days to appear on your credit card statement once processed.
